Web Repository - UX Review¶

Executive Summary¶

This review evaluates the user experience of the Psyter Web Application across usability, accessibility, responsiveness, and user flows.

Review Date: November 2025
Priority: 🔴 Critical | 🟠 High | 🟡 Medium | 🟢 Low

Usability Assessment¶

Strengths:
- Role-based navigation
- Clear menu structure
- Breadcrumbs in some areas

Issues:
- Inconsistent navigation patterns
- Deep nesting in some flows
- Back button behavior

Recommendations (Do Next):
- Standardize navigation
- Add breadcrumbs consistently
- Implement “recently viewed” section

2. User Flows (🟠 High)¶

Critical Flows:

Appointment Booking Flow¶

Current Steps: 8-10 steps
Target: 5-6 steps

Issues:
- Too many screens
- Redundant information entry
- No save-for-later

Recommendations (Do Now):
- Consolidate steps
- Pre-fill known information
- Save booking drafts
- Progress indicator

Registration Flow¶

Current: Multi-page process

Issues:
- Long forms
- No indication of completion time
- Lost data on errors

Recommendations (Do Next):
- Step indicator
- Auto-save progress
- Better validation feedback
- “Why we ask” tooltips

3. Form Design (🟠 High)¶

Issues:
- Long forms without breaks
- Unclear required fields
- Poor error messages
- No inline validation

Recommendations (Do Now):

<!-- Clear required indicators -->
<label>Email <span class="required">*</span></label>

<!-- Inline validation -->
<input type="email" id="email" 
       data-val="true" 
       data-val-required="Email is required"
       data-val-email="Please enter a valid email"/>
<span class="field-validation-valid" data-valmsg-for="email"></span>

<!-- Help text -->
<small class="form-text text-muted">
    We'll never share your email with anyone else.
</small>

4. Feedback & Notifications (🟡 Medium)¶

Current:
- Alert boxes
- Toast notifications
- Some page refreshes

Issues:
- Inconsistent notification style
- Notifications disappear too quickly
- No notification center

Recommendations (Do Next):
- Standardize notification system
- Add notification center
- Persistent notifications for important items
- Action buttons in notifications

5. Loading States (🟠 High)¶

Issues:
- Inconsistent loading indicators
- No skeleton screens
- Frozen UI during operations

Recommendations (Do Now):

<!-- Loading spinner -->
<div class="loading-overlay" id="loadingOverlay">
    <div class="spinner-border" role="status">
        <span class="sr-only">Loading...</span>
    </div>
</div>

<!-- Skeleton screen -->
<div class="skeleton-card">
    <div class="skeleton-header"></div>
    <div class="skeleton-body"></div>
</div>

Accessibility Audit¶

1. WCAG 2.1 Compliance (🔴 Critical)¶

Level: AA (Target)

Issues Found:

Color Contrast (WCAG 1.4.3)¶

Some text fails contrast ratio
Light gray text on white background

Fix:

/* Minimum contrast ratio 4.5:1 for normal text */
.text-muted {
    color: #6c757d; /* AA compliant */
}

Some elements not keyboard accessible
Modal dialogs trap focus
Skip links missing

Recommendations (Do Now):

<!-- Skip navigation -->
<a href="#main-content" class="skip-link">Skip to main content</a>

<!-- Focus trap in modal -->
<script>
function trapFocus(element) {
    const focusableElements = element.querySelectorAll(
        'a, button, textarea, input, select'
    );
    const firstElement = focusableElements[0];
    const lastElement = focusableElements[focusableElements.length - 1];

    element.addEventListener('keydown', function(e) {
        if (e.key === 'Tab') {
            if (e.shiftKey && document.activeElement === firstElement) {
                e.preventDefault();
                lastElement.focus();
            } else if (!e.shiftKey && document.activeElement === lastElement) {
                e.preventDefault();
                firstElement.focus();
            }
        }
    });
}
</script>

ARIA Labels (WCAG 4.1.2)¶

Missing alt text on images
Icons without labels
No ARIA landmarks

Recommendations (Do Now):

<!-- Alt text -->
<img src="profile.jpg" alt="Dr. Sarah Ahmed profile picture"/>

<!-- Icon buttons -->
<button aria-label="Close dialog">
    <i class="fa fa-times" aria-hidden="true"></i>
</button>

<!-- Landmarks -->
<header role="banner">
<nav role="navigation" aria-label="Main navigation">
<main role="main" id="main-content">
<footer role="contentinfo">

Issues:
- Dynamic content not announced
- Form errors not associated
- Complex interactions unlabeled

Recommendations (Do Now):

<!-- Live regions for dynamic content -->
<div aria-live="polite" aria-atomic="true" id="notifications">
    <!-- Notifications appear here -->
</div>

<!-- Form error association -->
<input type="text" 
       id="email" 
       aria-describedby="email-error"
       aria-invalid="true"/>
<span id="email-error" class="error">Please enter a valid email</span>

3. Multilingual Accessibility (🟡 Medium)¶

Issues:
- RTL layout issues
- No lang attribute switching
- Mixed text direction

Recommendations (Do Next):

<!-- Set language and direction -->
<html lang="@(CurrentLanguage)" 
      dir="@(CurrentLanguage == "ar" ? "rtl" : "ltr")">

<!-- Mark inline language changes -->
<p>Welcome to <span lang="ar">سايتر</span></p>

Responsive Design¶

1. Mobile Experience (🟠 High)¶

Tested Devices:
- iPhone (375px, 414px)
- Android (360px, 412px)
- Tablet (768px, 1024px)

Issues:
- Horizontal scrolling on some pages
- Touch targets too small (< 44px)
- Forms difficult on mobile
- Video session UI cramped

Recommendations (Do Now):

/* Minimum touch target size */
.btn, .link {
    min-height: 44px;
    min-width: 44px;
    padding: 12px 16px;
}

/* Responsive typography */
html {
    font-size: 16px;
}
@media (max-width: 768px) {
    html {
        font-size: 14px;
    }
}

/* Mobile-first media queries */
.container {
    width: 100%;
    padding: 0 15px;
}
@media (min-width: 768px) {
    .container {
        max-width: 750px;
    }
}

2. Tablet Experience (🟡 Medium)¶

Issues:
- Desktop layout on tablet
- Not optimized for touch
- Sidebar overlaps content

Recommendations (Do Next):
- Tablet-specific breakpoints
- Touch-optimized controls
- Collapsible sidebars

3. Desktop Experience (🟢 Low)¶

Generally Good:
- Full feature set
- Clear layouts
- Efficient workflows

Minor Issues:
- Some pages too wide
- Unused whitespace
- Inconsistent spacing

Visual Design¶

1. Consistency (🟡 Medium)¶

Issues:
- Multiple button styles
- Inconsistent spacing
- Different color schemes between sections
- Mixed icon sets

Recommendations (Do Next):
- Create design system
- Standardize components
- Use CSS variables
- Component library

2. Branding (🟢 Low)¶

Current: Logo, colors defined

Improvements:
- Brand guidelines document
- Consistent voice and tone
- Style guide for content

3. Visual Hierarchy (🟡 Medium)¶

Issues:
- Similar heading sizes
- Unclear primary actions
- Competing CTAs

Recommendations (Do Next):

/* Clear heading hierarchy */
h1 { font-size: 2.5rem; font-weight: 700; }
h2 { font-size: 2rem; font-weight: 600; }
h3 { font-size: 1.75rem; font-weight: 600; }
h4 { font-size: 1.5rem; font-weight: 500; }

/* Primary action emphasis */
.btn-primary {
    background: #007bff;
    font-weight: 600;
    box-shadow: 0 2px 4px rgba(0,0,0,0.2);
}

Performance Impact on UX¶

1. Perceived Performance (🟠 High)¶

Issues:
- Slow page loads
- No progress indicators
- Blocking operations

Recommendations (Do Now):
- Add loading skeletons
- Optimistic UI updates
- Lazy loading
- Progressive enhancement

2. Video Session UX (🟠 High)¶

Critical for Service:
- Connection quality
- Audio/video controls
- Screen layout

Recommendations (Do Now):
- Connection pre-test
- Clear control labels
- Picture-in-picture
- Accessibility controls (captions, etc.)

Error Handling UX¶

1. Error Messages (🟠 High)¶

Current Issues:
- Generic “An error occurred”
- No recovery actions
- Technical jargon

Recommendations (Do Now):

<!-- Good error message -->
<div class="alert alert-danger" role="alert">
    <strong>Unable to book appointment</strong>
    <p>The selected time slot is no longer available. 
       Please choose another time.</p>
    <button class="btn btn-primary">View Available Slots</button>
</div>

<!-- Avoid -->
<div class="error">Error 500: Internal Server Error</div>

2. Validation Feedback (🟡 Medium)¶

Issues:
- Errors shown only on submit
- No real-time validation
- Unclear error location

Recommendations (Do Next):
- Inline validation
- Clear error indicators
- Focus management
- Success feedback

Content & Copywriting¶

1. Clarity (🟡 Medium)¶

Issues:
- Technical language
- Unclear instructions
- Missing context

Recommendations (Do Next):
- Plain language
- Clear CTAs
- Contextual help
- Microcopy improvements

2. Localization Quality (🟠 High)¶

Issues:
- Potential translation issues
- Cultural considerations
- Date/time formats
- Currency display

Recommendations (Do Next):
- Native speaker review
- Cultural adaptation
- Proper formatting
- Consistent terminology

Priority Action Plan¶

Do Now (0-30 days) 🔴¶

Fix accessibility issues (WCAG AA) (30 hrs)
Improve error messages (8 hrs)
Add loading states (12 hrs)
Fix mobile touch targets (8 hrs)
Keyboard navigation (12 hrs)
Simplify booking flow (20 hrs)

Total: ~90 hours

Do Next (30-90 days) 🟠¶

Create design system (40 hrs)
Mobile optimization (50 hrs)
Improve forms (25 hrs)
Notification system (15 hrs)
Content review (20 hrs)
Localization QA (30 hrs)

Total: ~180 hours

Plan (90+ days) 🟡¶

User testing (40 hrs)
A/B testing framework (30 hrs)
Analytics implementation (20 hrs)
UX documentation (25 hrs)

Total: ~115 hours

Testing Recommendations¶

Usability Testing¶

Participants: 5-8 per user role
Tasks: Critical user journeys
Frequency: Quarterly
Method: Remote or in-person

Accessibility Testing¶

Tools: WAVE, axe DevTools
Screen readers: NVDA, JAWS, VoiceOver
Keyboard only: Full navigation test
Frequency: Every release

Device Testing¶

Matrix: iOS/Android, Chrome/Safari/Firefox
Screen sizes: 320px - 1920px
Tools: BrowserStack, real devices

Metrics to Track¶

UX Metrics:
- Task completion rate
- Time on task
- Error rate
- User satisfaction (NPS)
- Accessibility score (Lighthouse)

Behavioral Metrics:
- Bounce rate
- Page views per session
- Conversion rate
- Drop-off points

Conclusion¶

Overall UX Score: 6.5/10

Strengths:
- Bilingual support
- Role-based features
- Comprehensive functionality

Critical Issues:
- Accessibility gaps
- Mobile experience
- Complex workflows
- Error handling

Recommendation: Focus on accessibility and mobile optimization immediately.

Document Version: 1.0
Last Updated: November 2025
Next Review: Quarterly after UX improvements

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Web Repository - UX Review¶

Executive Summary¶

Usability Assessment¶

1. Navigation & Information Architecture (🟡 Medium)¶

2. User Flows (🟠 High)¶

Appointment Booking Flow¶

Registration Flow¶

3. Form Design (🟠 High)¶

4. Feedback & Notifications (🟡 Medium)¶

5. Loading States (🟠 High)¶

Accessibility Audit¶

1. WCAG 2.1 Compliance (🔴 Critical)¶

Color Contrast (WCAG 1.4.3)¶

Keyboard Navigation (WCAG 2.1.1)¶

ARIA Labels (WCAG 4.1.2)¶

2. Screen Reader Support (🟠 High)¶

3. Multilingual Accessibility (🟡 Medium)¶

Responsive Design¶

1. Mobile Experience (🟠 High)¶

2. Tablet Experience (🟡 Medium)¶

3. Desktop Experience (🟢 Low)¶

Visual Design¶

1. Consistency (🟡 Medium)¶

2. Branding (🟢 Low)¶

3. Visual Hierarchy (🟡 Medium)¶

Performance Impact on UX¶

1. Perceived Performance (🟠 High)¶

2. Video Session UX (🟠 High)¶

Error Handling UX¶

1. Error Messages (🟠 High)¶

2. Validation Feedback (🟡 Medium)¶

Content & Copywriting¶

1. Clarity (🟡 Medium)¶

2. Localization Quality (🟠 High)¶

Priority Action Plan¶

Do Now (0-30 days) 🔴¶

Do Next (30-90 days) 🟠¶

Plan (90+ days) 🟡¶

Testing Recommendations¶

Usability Testing¶

Accessibility Testing¶

Device Testing¶

Metrics to Track¶

Conclusion¶